Terms of Service
1. Definitions and Acceptance
These Terms of Service (“Terms”) govern all services provided by LJ SERVICES (“The Company,” “we,” “us,” or “our”) to the customer (“you” or “the Client”) for removal, clearance, packaging, and associated services. By booking or receiving any service, the Client agrees to be bound by these Terms in full.
2. Services Offered
We provide domestic and commercial removals, property clearance services, packaging services, and supply packaging materials. Services are subject to availability and are contingent solely upon the Company’s written confirmation. All quotations are based on an in-person assessment conducted by a Company representative.
3. Booking and Quotations
All quotations are provided following an on-site consultation and are valid for 14days unless otherwise stated. Quotations exclude the handling of specialist items unless expressly noted (see Section 5). Bookings are only confirmed upon receipt of a booking confirmation issued by us.
4. Payment Terms
Full payment is due upon completion of the service unless otherwise agreed inwriting. The Company reserves the right to require a deposit in advance. Late payments may incur interest at 4% per annum above the Bank of England base rate. We reserve the right to withhold delivery or continuation of services until full payment is received.
5. Specialist and Oversized Items
Items requiring specialist handling—such as pianos, safes, artworks, and heavy machinery—are subject to additional fees. The Client is required to disclose the presence of such items at the time of quotation. Failure to do so may result in refusal to transport or additional charges at the Company’s discretion.
6. Packaging and Materials
We offer both packaging services and supply packaging materials. If the Client opts to return packaging materials after the move, we reserve the right to refuse acceptance unless said materials are returned flat, dry, and in reusable condition. All packaging materials remain the property of the Company unless purchased outright.
7. Client Responsibilities
The Client is responsible for:
-Ensuring appropriate and safe access to all premises.
-Informing the Company of any hazards or restricted access points.
-Properly packing all goods not packed by the Company, including securing fragile or valuable items.
-Being present or represented at the time of collection and delivery.
-Ensuring all goods are ready for removal at the agreed time.
8. Liability and Insurance
Our liability for loss, damage, or delay is strictly limited to instances where negligence on the part of the Company or its employees is clearly proven. The Company shall not be held liable for any loss, damage, delay, or failure to perform its obligations resulting from circumstances beyond its reasonable control, including but not limited to:
-Acts of nature (e.g., fire, flood, storm);
-Civil unrest, terrorism, strikes, or lockouts;
-Traffic congestion, road closures, or vehicle breakdowns;
-Inaccurate or incomplete information provided by the Client;
-Items packed or prepared inadequately by the Client;
-Pre-existing damage, structural weaknesses, or inherent defects in furniture or items;
-Access issues or hazardous conditions at collection or delivery locations.
-Third party interference.
The Company accepts no liability for loss or damage to:
-Items of exceptional value, defined as any individual item or collection of items with a total value exceeding £500, unless such items are declared inwriting prior to the move and expressly accepted by the Company in advance;
-Items not directly handled and packed by the Company;
-Perishable goods, delicate plants, or similar time-sensitive materials.
All claims related to loss, damage, or service issues must be submitted in writing to the Company within seven (7) calendar days following completion of the removal service. Claims submitted after this period will not be accepted under any circumstances.
Additional insurance coverage is available upon written request and at an additional cost.
9. Payment Terms
Unless otherwise agreed upon in writing by the Company, full payment for booked services must be received no later than three (3) working days prior to the confirmed moving date. Failure to make timely payment may result in cancellation or rescheduling of services at the Company’s sole discretion. The Company shall not be held liable for any resulting loss or inconvenience caused by non-compliance with this payment requirement.
10. Exclusions
We do not transport or handle:
-Perishable, hazardous, illegal, or flammable materials;
-Jewellery, cash, collectibles, or irreplaceable items, unless previously agreed in writing.
We reserve the right to refuse service where safety or legal risks are identified.
11. Cancellations and Postponements
Cancellations made less than 48 hours before the scheduled service may incur a fee of up to 50% of the quoted price. Rescheduling is subject to availability and may involve additional charges.
12. Termination of Services
The Company reserves the right to suspend or terminate services at any time if:
-The Client breaches any term of this agreement;
-Unsafe working conditions are encountered;
-Payment is withheld or delayed without reasonable cause.
13. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts located in England.
14. Changes to Terms
We reserve the right to amend these Terms at any time. Continued use of our services after any amendment shall constitute your acceptance of the revised Terms.