Privacy Policy

1. Introduction

LJSERVICES ("The Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us or use our services. By providing personal information through our website or directly, you agree to the practices described herein.

2. Personal Data We Collect

When you interact with our services or complete our quote form, we may collect:
- Full name
- Email address
- Telephone number
- Current and future property addresses
- Moving dates
- Service requirements
- Company name (if applicable)
- Notes you provide

We may also collect:
- IP address
- Browser type and version
- Visit timestamps and referral sources

3. Purpose of Data Collection and Use

We process your data to:
- Provide accurate quotes
- Contact you about your enquiry
- Schedule services
- Issue invoices and process payments
- Comply with legal obligations
- Resolve service-related disputes
- Understand and improve service demand and trends

We do not engage in automated decision-making or profiling.

4. Lawful Basis for Processing

Our legal bases under the UK GDPR include:
- Consent (via website forms)
- Contract (to deliver agreed services)
- Legal obligation (e.g., tax laws)
- Legitimate interest (e.g., customer service)

5. How We Share Your Information

We may share your data only when necessary, including with:
- Internal personnel involved in operations
- Third-party providers (e.g., IT support, subcontractors) under confidentiality agreements
- Legal/ regulatory bodies as required by law
- Insurers/ legal advisors if needed

We do not sell or rent your personal information.

6. Data Retention

We retain your personal information as follows:
- Quote requests: up to 12 months if not booked
- Service records: up to 6 years after the service date

Data no longer needed is securely deleted or anonymised.

7.Your Rights

You may:
- Access your data
- Correct inaccuracies
- Request deletion (with exceptions)
- Restrict or object to processing
- Withdraw consent

To exercise your rights, contact us at lewisjremovals@outlook.com. We may request ID verification.

8. Cookies and Website Analytics

We do not use cookies or any form of website tracking technologies for any reason. No personal or technical information is gathered through cookies when you visit our site.

9. Data Security

We apply appropriate measures to safeguard your data from:
- Unauthorized access
- Alteration or destruction
- Disclosure or misuse

Only authorized personnel can access your data for legitimate business purposes.

10. International Data Transfers

We do not transfer personal data outside the UK or EEA. Should a transfer become necessary, it will be protected by appropriate legal safeguards.

11. Changes to This Policy

We may update this Privacy Policy. Changes will be posted on our website with a revised effective date. If substantial, we will notify you directly where possible.

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